OPERATIONAL SERVICES
operational expertise for new and established leisure businesses
MoDeVie develops operating strategies, plans and financial models, supports pre-opening and can manage venues on behalf of owners. These services can be commissioned independently or alongside our destination development work.
OPERATING STRATEGY & MODELS
Define how the business will operate, including service standards, responsibilities, governance and the appropriate management structure.
OPERATIONAL BUSINESS PLANS
Translate the proposition into detailed capacity, programming, resource and delivery plans for daily operation.
FINANCIAL & STAFFING MODELS
Develop operating budgets, staffing structures, payroll forecasts and revenue assumptions, with scenarios to test performance.
OPERATIONAL DESIGN REVIEWS
Review layouts, customer journeys, back-of-house provision and servicing requirements with the client’s design and technical teams.
PRE-OPENING MOBILISATION
Coordinate opening programmes, recruitment, systems, supplier readiness and the transition into trading.
TEAM DEVELOPMENTS & PROCEDURES
Establish roles, training requirements and operating procedures, coordinating specialist technical input where required.
PERFORMANCE & COMMERCIAL GROWTH
Review operations, pricing, programming and customer experience to identify improvements and new income opportunities.
OPERATIONAL MANAGEMENT
Manage leisure businesses under an agreed contract, with responsibility for teams, service delivery, budgets and commercial performance.
operational management for owners
MoDeVie can take an active role in running your leisure business, with the scope tailored to the venue and the owner’s requirements.
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Appointments may cover pre-opening leadership, ongoing venue management or executive oversight of an existing team.
Operational leadership and team accountability
Customer experience and service standards
Revenue development and operating efficiency
Budget management and performance reporting
Activity programming, events and partnerships
Agreed responsibilities, targets and reporting arrangements
Need an operational plan, launch support or a managerial partner?
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